Arturo Estrada Rodriguez

Journal Publications

  1. Rodriguez, A. E., Ibrahim, R. and Zhan, D. (2024). On Customer (Dis-)honesty in Unobservable Queues: The Role of Lying Aversion.
    • Forthcoming at Management Science.
    • Selected for MSOM SIG Service Management Track presentation, 2023 McGill University, Montreal (Canada).
    • Second place, 2021 Behavioral Operations Management Best Working paper.
    • Finalist, 2021 Service Science IBM Best Student Paper.

  2. Rodriguez, A. E., Pezzotta, G., Pinto, R., & Romero, D. (2020). A comprehensive description of the Product-Service Systems’ cost estimation process: An integrative review. International Journal of Production Economics, 221, 107481.

  3. Rodriguez, A. E., Pezzotta, G., Pinto, R., & Romero, D. (2022). A framework for cost estimation in product-service systems: A systems thinking approach. CIRP Journal of Manufacturing Science and Technology, 38, 748-759.

Working Papers & Work in Progress

  1. Rodriguez, A. E., Ibrahim, R. and Kremer, M. Persuasive Communication in Service Operations. Working paper. Available at: (https://papers.ssrn.com/sol3/papers.cfm?abstract_id=4672269)
    • Major Revision at Management Science.

  2. Rodriguez, A. E., Ibrahim, R. and Kremer, M. Strategic Human-Algorithm Communication in Service Operations. Working project.

  3. Rodriguez, A. E. and Singh, S.P., Non-Truthful Mechanism Design for Revenue Management in Queueing Systems. Working project.

Other Publications (Conference papers)

  1. Rodriguez, A. E., & Romero, D. (2016). Towards a cost engineering method for product-service systems based on a system cost uncertainty analysis. Procedia CIRP, 47, 84-89.

  2. Rodriguez, A. E., & Romero, D. (2016). A system quality attributes ontology for product-service systems functional measurement based on a holistic approach. Procedia CIRP, 47, 78-83.

  3. Rodriguez, A. E., Romero, D., Pinto, R., Pezzotta, G., Lagorio, A., & Rondini, A. (2017). A cost-engineering method for product-service systems based on stochastic process modelling: Bergamo’s bike-sharing PSS. Procedia CIRP, 64, 417-422.